IT Services Packages
What is Technology OneSource?
Technology OneSource is NetGain’s premium managed IT and cybersecurity service. Our mission is to deliver the talent and technology your organization needs. We know your IT investment directly impacts your company’s ability to perform at the highest levels. Partnering with an IT expert ensures your tech needs are met, letting you focus on business strategy.
With Technology OneSource you can choose the IT service packages that perfectly fit your organization.
Standard
Staff Augmentation End User FocusedStarts at
Our Standard plan features:
- 24/7 Remote Help Desk Support
- Network & Server Monitoring
- Patch Management
- Anti-virus and Anti-malware
- IT Vendor Support
Pro
Scalable Managed IT Services Expert IT StrategyStarts at
Our Pro plan features (Standard+):
- Proactive PC Replacement
- Active Threat Hunting
- Advanced Patching
- Tech Impact Evaluation & Roadmap
- Microsoft 365 Data Backup & MDR
Elite
Full-service Cybersecurity Solutions
Supports Highly Regulated Industries
Our Elite plan features (Pro+):
- Annual Disaster Recovery Test
- Risk & Compliance Assessments
- vCSO Strategic Consulting
- Multifactor Authentication for Admins
- Social Awareness / End User Training
Elite Secure
24×7 Security Operations CenterRansomware Guarantee
Our Elite Secure plan features (Elite+):
- Advanced Endpoint Protection
- DNS-layer Cybersecurity
- Advanced Ransomware Prevention
- SOC-as-a-Service
- SIEM
For a full list of features included in each of our IT services plans, please see the comparisons below.
Compare Our IT Services Packages
| Standard Starting at $65 per user | Professional Starting at $145 per user | Elite Contact for pricing | Elite Secure Contact for pricing | |||
|---|---|---|---|---|---|---|
|
Dedicated Support Team – Client Success Manager, Service Delivery Manager, Help Desk POD |
||||||
People |
||||||
|
Consultive Services |
||||||
|
Dedicated Onsite Staff |
Optional | Optional | ||||
End-User Support |
24×7 Remote Help Desk Support |
|||||
|
Online Support Portal |
||||||
|
Third-Party Software Support |
||||||
|
IT Vendor Support |
||||||
|
Real-Time Support Chat |
||||||
|
Cisco / Microsoft Communication Support |
||||||
Proactive & |
Backup, Server, and Network Monitoring |
|||||
|
Patch Management |
Advanced | Advanced | Advanced | |||
|
Warranties, Maintenance, & License Management |
||||||
|
Offsite Backup Data |
||||||
|
Proactive PC Replacement |
||||||
|
Disaster Recovery (DR) Test |
Annual | Annual | ||||
|
Onsite Technical Support |
Optional | Optional | Optional | |||
Strategy & Reporting |
Operational Reports |
|||||
|
Automated IT Maintenance and Management |
||||||
|
New & Existing Technology Impact Evaluation |
||||||
|
Business Reviews & Budgeting |
Annual | Quarterly | Quarterly | |||
|
Asset Inventory |
||||||
|
Technology Roadmap |
||||||
|
Anti-virus and Anti-malware |
||||||
|
Security Awareness E-Newsletter to all End Users (Quarterly) |
Quarterly | Quarterly | Quarterly | Quarterly | ||
|
Threat Hunting |
||||||
Basic |
Microsoft 365 Data Backup |
|||||
|
Microsoft 365 Managed Detection & Response |
||||||
|
Risk & Compliance Assessments |
Annual | Annual | ||||
|
vCSO Strategic Consulting (Basic*) |
||||||
Cybersecurity |
Multifactor Authentication for Admins |
|||||
|
End User Training / Social Awareness |
||||||
|
Incident Response Planning |
||||||
|
Vulnerability & Penetration Testing |
Quarterly | Quarterly | ||||
|
Advanced Endpoint Protection |
Optional | |||||
Advanced |
Device-level Encryption Enforcement |
Optional | ||||
|
DNS-layer Cybersecurity |
Optional | |||||
|
Advanced Ransomware Prevention |
Optional | |||||
|
SOC-as-a-Service |
Optional | |||||
|
Security Information and Event Management (SIEM) |
Optional |
Since 1984, NetGain has delivered industry-leading IT talent and solutions to small- and medium-sized businesses across the South-Central United States.
We know that your technology investment not only keeps your business running, it can propel it to the next level.
We’re excited to be a part of your organization’s growth.