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What is an MSSP, and Why Does It Matter for Your Business?
MSSP vs. MSP: Which One Do You Need – Or Both? Cyber threats are not only increasing in number but also becoming more sophisticated. This
Managed IT and Security Services For Your Small & Medium Business
We fully manage your business’s IT and security needs – from strategy and proactive support to reactive and on-site support.
Brands That Trust NetGain For Managed IT Services
Discover The Business Critical Benefits Of Managed IT and Security Services
Leverage expert support and proactive services that are unique to your mid-sized business.
Why work with NetGain as your IT and security firm?
- Access to certified, expert technical staff 24/7/365 to answer questions and resolve issues
- Easy to budget IT costs with a predictable flat monthly fee for services
- Root cause analysis and remediation for recurring IT issues to knock out frustrating repetitive problems
- Dedicated Client Success Managers who provide ongoing oversight and long-term planning
- A strategic IT and security partner with the right experience to ensure minimal technical disruptions to your business
- Specialized support for mid-sized businesses and the unique IT issues they face
Fewer disruptions, higher productivity and technology that works for your business. It’s our standard, and it can be yours too.
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Awards & Endorsements
See What Our Clients Say About Our IT Services
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What Makes Our Managed IT Services Unique?
96.1%
Client Satisfaction Rating
11,325
End users supported
375+
Technical Certifications
40+ Years
Providing IT Managed Services
Our IT Managed Services Offering Includes
NetGain’s managed IT and cybersecurity services include a range of support offerings catered to your business. From vendor management to on-site support, our Client Success team will help you development an IT strategy that fits the needs of your small to mid-sized business.
IT Strategy
Your technology should support your business goals. We’ll create a roadmap, IT budget and evaluate your technology to make IT part of your growth strategy.
Proactive Support
We stay ahead of the game with maintenance and management that prevents unnecessary issues. With built-in security measures, you can rest easy knowing data is protected.
No matter the question or challenge, our help desk team is available 24/7/365 to assist your employees.
On-Site Support
When challenges arise that must be fixed on-site, we dispatch a local resource quickly to resolve the issue, as often as needed.
Client Success Managers
Our team is available to consult whenever you need it – whether you’re considering tech stack additions or a move to the cloud, we’re here for you.
Business Reviews
Regular reviews are critical to understand how your technology is working for your business. Our experts assess your current IT stack, how it serves your business goals, and make recommendations for improvements.
Network Support
Dedicated techs consistently monitor your infrastructure and implement patches, updates or upgrades as needed, and manage license renewals.
Vendor Management
When you have an IT problem the last thing you need are vendors pointing fingers at each other. Don’t feel like the middleman, let us handle the communication to get services you need.
IT Procurement
You need a new server, new laptops, etc. Our established partnerships allow us access to almost anything you could need at a competitive price.
NetGain’s Approach to Managed IT Services
Compliance Requirements Experts
We work with many organizations required to follow compliance regulations. Our team of experts even make themselves available to attend your organization’s audits and security assessments.
Regulatory Guidance & Compliance
As an MSSP, we have experience guiding organizations through the challenging regulatory requirements like HIPAA, PII, PCI, CMMC, etc.
An Integrated Approach
Our technology team takes a proactive, unified approach to compliance, folding it into your IT and security stack.
SOC 2 Type II Certified
NetGain is SOC 2, Type II Certified. This means we are certified to keep your data safe by an impartial third party. How many other Managed Services providers can say the same?
Industry Compliance
If your organization is required to engage with a SOC-certified provider, look no further than NetGain. Our IT experts specialize in supporting those in the healthcare, manufacturing, finance, and professional services industries.
Peace of Mind
Rest easy knowing we are taking proper precautions to help protect your company’s valuable information.
Get A Customized Managed IT Services Strategy For Your Small or Mid-Sized Business
Learn how NetGain’s IT and security services can be customized to your unique needs and support your business growth and success.
Service Level Guarantee
Have confidence you will get the IT and security services you expect with our service guarantee.
We Keep Promises
We stick to our word, which is why we offer a strong guarantee when you partner with us for managed IT and security services.
Credit for Unmet Expectations
If our team ever fails to deliver on agreed upon services, you’ll receive a credit on your next monthly bill.
IT Support Throughout the Midwestern & Southeastern US
With six offices in five states, we can provide remote and on-site support to small and mid-sized businesses. While our headquarters is in Kentucky, we have additional offices to support businesses in Arkansas, Ohio, Missouri, and Tennessee.
NetGain Office Locations:
- Chattanooga, TN
- Cincinnati, OH
- Lexington, KY (Headquarters)
- Little Rock, AR
- Louisville, KY
- St. Louis, MO
Our Latest Managed IT Services Articles
Press Release
NetGain Technologies Honored as a Top Managed Service Provider
NetGain Technologies has been named to CRN’s 2025 MSP 500 list in the Pioneer 250 category, recognizing its commitment to delivering tailored managed IT and security services for SMBs.
E-book
Windows 10 End of Life E-Book
Are You Ready for Windows 10 End of Life? Even good software must come to an end. Support for Windows 10 will be officially shutting down
Case Studies
Learn How Organizations Like Yours Benefit From Managed IT Services
Growing SMB Turned to NetGain to Navigate Compliance Requirements and Manage IT Infrastructure for Business Growth
As Taxography grew, it became clear that managing both IT infrastructure and business development tasks in-house was no longer feasible.
Our Partners
