IT Help Desk Support 24/7/365

Get technical assistance from our remote help desk team whenever needed and keep your employees and business operations running efficiently.

Brands That Trust Our Managed Help Desk Services

Eliminate Time Spent Fixing Technical Problems With Our IT Help Desk

You need a certified technical support specialist available when you experience hardware or software challenges.

Why choose NetGain for managed help desk services?

Gain access to a large team of technical experts certified across the technology spectrum to solve your issues
Rely on the 24/7/365 availability of our help desk team, including weekends and holidays
Reduce your number of reactive tickets with our expert ticket analysis that fixes the root cause of the issue
Benefit from guaranteed Service Level Agreements that ensure your issues are addressed within a timely manner
Engage in a proactive approach to IT that helps spot problems before they occur

Improve productivity and efficiencies within your organization by partnering with NetGain as your outsourced IT help desk.

Request A Quote For IT Help Desk Services In Your Area

See What Our Clients Say About Our IT Help Desk Support

We have enjoyed a long relationship with NetGain. They know our business and are instrumental in helping assess our future needs. The engineers are critical to our continued ability to keep our own IT staff small while still achieving our goals.

NetGain staff, from the leadership to the Help Desk personnel, to marketing folks are all outstanding. I continue to be impressed with the organization and its employees and the services they provide.

We have greatly appreciated the partnership and service that Netgain provides Kramer Davis Health every day. Thank you!

NetGain has been very attentive to our security needs and takes very good care of us. They help us with any IT needs we have and are very prompt in their response. They also give us input on new products that may be helpful for us and they do what they can to provide great service at an affordable cost.

Information technology is a collection of tools that power my business and Technology OneSource assures reliability of those tools, which means my employees productivity is optimized.

What Makes NetGain’s IT Help Desk Different?

40+

Years providing IT help desk support

375+

Certifications backing our professional team

24/7/365

Availability to provide support

The Benefits Of NetGain’s Managed Help Desk

24/7/365 Support

Expert support that’s easy to access, any day, any time, including weekends and holidays, to answer questions, resolve issues and maximize employee productivity.

Proactive Approach

Benefit from ongoing preventative maintenance and monitoring to minimize infrastructure failures and downtime that affect business operations.

Quick Escalation

Every technical issue has varying levels of difficulty. With our tiered approach of certified technicians, you receive the expertise required to solve your issue quickly.

Regulatory Experience

Are you in a heavily regulated industry? Our help desk support team services clients across all verticals – including banking and healthcare.

Diverse Skill Sets

A team of highly experienced engineers, with diverse certifications, are a call, email or chat message away from helping you with any IT issue.

Vendor Management

When disruptions happen and multiple players are involved, it’s easy to point fingers. We gather all parties involved to ensure your challenge is solved quickly and effectively.

Adds, Moves & Changes

New laptop? New employee? Need to update certain access? NetGain’s remote help desk team is available for support in these areas and more.

Strategic Planning

By working with a seasoned organization like NetGain, you benefit from best-in-class systems that assist in making data-driven decisions for your future IT planning.

ITIL Best Practices

NetGain follows the ITIL framework best practices to deliver the highest level of IT services.

Complete IT Help Desk Support

Small and medium businesses require reliable remote IT support for quick issue resolution so operations continue to run efficiently.

With NetGain’s managed services program, organization benefit from:

24/7/365 expert IT support
Proactive technology management
Continual maintenance & monitoring
A team of experts readily available for reactive issue resolution
Accountable vendor management
On-site support as needed
Expanded services for cybersecurity requirements
And more

Don’t delay in improving productivity, efficiency and employee satisfaction through the services from our expert team.

Resolve Issues Quickly & Improve Employee Productivity With Our Managed Help Desk Services

Learn how NetGain’s remote help desk services help small and medium businesses grow and succeed.

Prevent Recurring Technology Issues

We’ve all experienced it. The same nagging technical challenge that just keeps appearing.

Stop the Madness

Don’t deal with the same technology challenges over and over again. Partner with NetGain – we have systems and processes in place to make data-driven decisions.

Data-Driven Decisions

Our ticketing system allows us to pinpoint the root cause of an issue so that we can fix the real problem, preventing recurring issues from happening to you.

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Multi-Location Non-Profit Organization Uses Managed IT Services to Help Those In Need

When internal IT was struggling to keep up with the demands of the business, 24/7/365 support and deep IT expertise ensured help never stopped to several remote locations.

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As Taxography grew, it became clear that managing both IT infrastructure and business development tasks in-house was no longer feasible.

Connect with an Expert.

Let’s Chat About How We Can Help Your Business

With almost four decades of experience, rest assured you are in good hands for IT support and other technology related needs.