IT Help Desk Support 24/7/365

Get technical assistance from our remote help desk team whenever needed and keep your employees and business operations running efficiently.

Brands That Trust Our Managed Help Desk Services

Save Time on Technical Issues With Our IT Help Desk Support

Access certified IT support specialists whenever you need help through our managed help desk services.

Why choose NetGain for managed help desk services?

Gain access to a large team of technical experts certified across the technology spectrum to solve your issues
Rely on the 24/7/365 availability of our help desk team, including weekends and holidays
Reduce your number of reactive tickets with our expert ticket analysis that fixes the root cause of the issue
Benefit from guaranteed Service Level Agreements that ensure your issues are addressed within a timely manner
Engage in a proactive approach to IT that helps spot problems before they occur
Transparent and competitive IT services pricing models include help desk services and are thoughtfully designed to align with your business goals

Improve productivity and efficiencies within your organization by partnering with NetGain as your outsourced IT help desk.

Request A Quote For IT Help Desk Support In Your Area

See What Our Clients Say About Our IT Help Desk Support

We have enjoyed a long relationship with NetGain. They know our business and are instrumental in helping assess our future needs. The engineers are critical to our continued ability to keep our own IT staff small while still achieving our goals.

NetGain staff, from the leadership to the Help Desk personnel, to marketing folks are all outstanding. I continue to be impressed with the organization and its employees and the services they provide.

We have greatly appreciated the partnership and service that Netgain provides Kramer Davis Health every day. Thank you!

NetGain has been very attentive to our security needs and takes very good care of us. They help us with any IT needs we have and are very prompt in their response. They also give us input on new products that may be helpful for us and they do what they can to provide great service at an affordable cost.

Information technology is a collection of tools that power my business and Technology OneSource assures reliability of those tools, which means my employees productivity is optimized.

What Makes NetGain’s IT Help Desk Different?

NetGain Technologies demonstrates unparalleled performance with a 96.1% client satisfaction rating, supporting over 11,325 end users, backed by 375+ technical certifications, and delivering IT managed services for over 40 years.

40+

Years providing IT help desk support

375+

Certifications backing our professional team

24/7/365

Availability to provide support

The Benefits of NetGain’s Managed Help Desk Services

24/7/365 Support

Expert support that’s easy to access, any day, any time, including weekends and holidays, to answer questions, resolve issues and maximize employee productivity.

Proactive Approach

Benefit from ongoing preventative maintenance and monitoring to minimize infrastructure failures and downtime that affect business operations.

Quick Escalation

Every technical issue has varying levels of difficulty. With our tiered approach of certified technicians, you receive the expertise required to solve your issue quickly.

Regulatory Experience

Are you in a heavily regulated industry? Our help desk support team services clients across all verticals – including banking and healthcare.

Diverse Skill Sets

A team of highly experienced engineers, with diverse certifications, are a call, email or chat message away from helping you with any IT issue.

Vendor Management

When disruptions happen and multiple players are involved, it’s easy to point fingers. We gather all parties involved to ensure your challenge is solved quickly and effectively.

Adds, Moves & Changes

New laptop? New employee? Need to update certain access? NetGain’s remote help desk team is available for support in these areas and more.

Strategic Planning

By working with a seasoned organization like NetGain, you benefit from best-in-class systems that assist in making data-driven decisions for your future IT planning.

ITIL Best Practices

NetGain follows the ITIL (Information Technology Infrastructure Library) framework best practices to deliver the highest level of IT services.

Complete IT Help Desk Support

Small and medium businesses require reliable remote IT support for quick issue resolution so operations continue to run efficiently and cost-effectively.

With NetGain’s managed services program, organization benefit from:

24/7/365 expert IT support
Proactive technology management
Continual maintenance & monitoring
A team of experts readily available for reactive issue resolution
Accountable vendor management
On-site support as needed, from one of our six regional offices
Expanded services for cybersecurity requirements
And more

Don’t delay in improving productivity, efficiency and employee satisfaction through the services from our expert team.

Resolve Issues Quickly & Improve Employee Productivity With Our Managed Help Desk Services

Learn how NetGain’s remote help desk services help small and medium businesses grow and succeed.

Prevent Recurring Technology Issues

We’ve all experienced it. The same nagging technical challenge that just keeps appearing.

Unplanned Downtime and System Failures

Proactive technology management and 24x7x365 monitoring minimize outages by addressing issues before they impact operations.

Inefficient IT Operations and Limited Resources

End-user support and network administration ensure seamless operations, freeing internal teams to focus on strategic initiatives instead of constant troubleshooting.

Lack of Strategic IT Direction

Virtual CIOs (Chief Information Officers) provide strategic roadmaps, budget alignment, and planning to guide businesses toward long-term success and technology optimization.

Compliance and Audit Challenges in Regulated Industries

Network administration and VCIO services simplify audit preparation and reporting, ensuring adherence to industry regulations and standards.

Our Latest IT Services Articles

Webinar (On-Demand)

Unwrapping Holiday Scams

Protecting Yourself and Your Business Against Seasonal Cyber Threats The holidays bring joy—and increased cyber risks. Watch this exclusive webinar with NetGain Technologies and retired

Elaine Nichols, Director of Human Resources

Press Release

NetGain Technologies Affirms Commitment to Core Value “People First”

NetGain Welcomes Director of Human Resources, Elaine Nichols Lexington, Ky. (December 3, 2024) – NetGain Technologies, a leading provider of managed IT and cybersecurity services,

Case Study

From Compliance to Confidence: Enhancing Security and Scalability in Federal Contracting with CMMC Requirements

Learn how this contracting and construction management firm excels with specialized IT outsourcing designed to align with CMMC compliance standards.

Learn How These Organizations Benefit
From Our Managed IT Help Desk Services

Best-in-Class Managed Services for 300+ Geographically Dispersed Employees

Opaa! Food Management has a geographically dispersed workforce comprising 340 computer users who require 24×7 support to assure smooth operations of their services.

Multi-Location Non-Profit Organization Uses Managed IT Services to Help Those In Need

When internal IT was struggling to keep up with the demands of the business, 24/7/365 support and deep IT expertise ensured help never stopped to several remote locations.

Highly-Regulated Financial Organization Turns to Managed IT Services When IT Manager Leaves

Learn how a bank made the switch to managed IT services and realized all the benefits of partnering with a large, expert technology team.

Growing SMB Turned to NetGain to Navigate Compliance Requirements and Manage IT Infrastructure for Business Growth

As Taxography grew, it became clear that managing both IT infrastructure and business development tasks in-house was no longer feasible.

Connect with an Expert.

Let’s Chat About How We Can Help Your Business

With almost four decades of experience, rest assured you are in good hands for IT support and other technology related needs.