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Using helpdesk tickets to assess your company’s IT strength
In a previous blog post, I wrote about how to hold your IT department accountable. It’s easy for most C-level executives to evaluate employees whose
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Certified IT security professionals: Q-and-A with two CISSP exam survivors
Grueling. That’s the adjective most used by security professionals who have labored through the CISSP certification process. Certified Information Systems Security Professional is a comprehensive,
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Not only one of the best IT companies to work for…
NetGain Technologies received a pretty great honor this month. Our employees throughout six states have been telling us for years that we’re the best IT
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Don’t oversecure your network: Why NOT to ban BYOD
After years of standing alone atop my network security soapbox, I find myself in an unusual position. I’ve noticed that the discussion about cybersecurity has
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VDI ain’t dead: Virtual desktop delivery for Wild West of business world
Recently I’ve seen some negative press concerning Virtual Desktop delivery. It’s been interesting to see the source of the negativity behind some of the press.
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The one staffer that bank presidents fail to evaluate for accountability
I have scheduled countless meetings with bank presidents, CEOs, COOs, and CFOs over the past several years since I started representing my company as director
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Performance metrics behind IT helpdesk technicians
We’ve offered you a behind-the-scenes look at a remote engineer’s workstation in our IT helpdesk support center. Our helpdesk technicians want to resolve problems quickly,
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Threat defense: Cisco ASA firewall with FirePOWER services
(Part 1: Introduction) Cisco introduced its ASA firewall (adaptive security appliance) in May 2005 as a multifunction firewall and intrusion-prevention device. In the decade since
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7 Questions about Business Continuity & Disaster Recovery for Law Firms
Charging clients $0 per hour sounds downright crazy, and crazy is what it is. But some of you are doing it. Ask yourself this question: