Active IT support is imperative for your business and your employees – remote IT support ensures your business can continue to operate as normal as your people work from home, or any location. In the past, technological abilities have not allowed IT help to be done remotely, but in the modern workforce, IT experts can provide a large amount of assistance remotely. Using remote IT assistance is beneficial in a variety of ways – read on to learn more!
1. On-Demand Service
Contacting a remote IT service provider means you get a fast response – there’s no wait time to have an engineer come out to your office, and a remote help desk will have individuals always on standby to.
2. A Variety of Expertise
If you are calling into a remote IT help desk, you have a variety of resources at your fingertips, especially compared to a small, on-site IT team. This can be highly cost effective, as having access to such a large group of IT experts typically would mean high cost – you have to pay salaries, benefits, certifications and more. By outsourcing to remote support, you get an array of expertise without having to add all of those costs to your bottom line.
3. Flexibility
With remote work becoming more and more popular, remote technical help fits right in – even if an employee is working from home, they can still get the same level of IT assistance as they would in the office.
4. Round-the-Clock Support
Business hours often go beyond 9-5, especially depending on the industry you’re in. Especially with the shift to remote work, you may need assistance on weekends, holidays or after 5 PM. If you use a 24/7/365 remote help desk, you can get assistance with a password reset, printer issue and much more, at all times of day.
5. Increase Productivity
This goes without saying, but having easier access to IT support means employee productivity will improve as IT issues are solved more quickly without the wait time for in-person assistance.
6. Scalability
Whether you have one or 50 offices, your business could need to expand – using remote IT support means that your technical support can scale with you easily. You won’t have to worry about hiring a handful of new IT staff for new offices, because everyone at your company has access to a large number of technical experts whenever they need it.
7. Cost
Although leveraging remote IT support like a managed service provider may not be a huge change in price, the level of expertise you’re getting for the price is an excellent value – as mentioned above, you’re getting a lot of different IT staff without having to cover their salaries, training, benefits and more. Additionally, getting support remotely removes some of the costs of on-site visits such as travel time and equipment.
8. Proactive Maintenance
Typically, if you leverage remote support, beyond just assisting with one-off problems, your remote IT team will be performing maintenance in the background. This includes system updates, network monitoring, data backup and many more. This helps to prevent some of the potential IT issues you may have run into in the past, such as your network being down.
9. Support Visibility
When using a remote IT team, you’ll be in the know throughout the entire process. You’ll receive notifications with updates, as well as when the issue is resolved. Typically, there are many pieces of data gathered around support, so that you, your management team and your IT staff can understand where improvements in your technology can be made, and you’ll feel good about your investing when you understand the service levels you’re getting from the top down.
10. Security
Some remote IT support vendors will offer cybersecurity assistance as well – similar to the general remote help desk, they can perform preventative maintenance and advise your business if a cyberattack issue or potential compromise arises.
While there are some instances when on-site IT support will still be necessary, the productivity, visibility and value of a remote IT support team is hard to ignore. If you want technical help that will be easy to use and to have a deep level of expertise always at your fingertips, consider going with a remote setup.
